DWP are extending the trial of the Video Relay Service (VRS) to include access to Personal Independence Payment (PIP) from 25 April 2016.
The service will include the PIP enquiry line, PIP new claims and reassessments and Special Rules for Terminally Ill cases.
The service enables British Sign Language (BSL) users to make BSL interpreted video calls via their tablet, smartphone, computer or laptop.
A professional interpreter then relays the call in English to a member of DWP staff. Customers can access VRS from GOV.UK and there will also be a BSL video link which explains how to use the service.