DAA members may be interested to know that DWP is trailing a Video Relay Service for six months. It will enable users to make BSL interpreted video calls to effectively and effortlessly communicate with each other. This will happen through a professional video interpreter who relays the call between BSL and English and the service is available instantly on tablets, smartphones, computers and laptops.
The service will be trialed in 4 customer contact areas:
- Attendance Allowance and Disability Living Allowance 65+ (https://www.gov.uk/disability-benefits-helpline)
- Disability Living Allowance under 65 (https://www.gov.uk/disability-benefits-helpline)
- Access to Work Call Centre ( https://www.gov.uk/access-to-work/how-to-claim )
- Access to Work Advisers (Hearing Loss Team) (Individual letters/Emails to customers will have a hyper link to the Access to Work Adviser)
A BSL video has been produced providing Information and instructions on how to use the service. This is accessed via a hyperlink on the relevant information pages on GOV.UK, listed above.
Customers will access the service from hyperlinks on the relevant information pages on GOV.UK. (Listed above). This hyperlink acts as the “call” button for BSL users and will enable them to make contact with the relevant area.
DWP will deal with the call as they would for any other call and ask a few identity verification questions through the interpreter before continuing with the call.
There is no registration required for the service and it will be instantly available, so there is no need to schedule an appointment.
Please can you share news of this trial across your membership and with anyone you feel make benefit from this service.