A free scheme for customers who find it difficult to use public transport has been relaunched by bus operator First Worcester.
Safe Journey Cards and Better Journey Cards, are designed to help customers discretely communicate with bus drivers.
Passengers can use the cards to relay a specific message to the driver, such as ‘please speak slowly, I am hard of hearing’, or ‘please be patient, I have a disability’.
Roland Chesters, from Disability Action Alliance, said:
“The Disability Action Alliance is extremely proud to support one of its members, First Bus, in the relaunch of its Safe Journey Cards and Better Journey Cards.
“For many people with disabilities, travelling on public transport can be a challenge. However, right across the country, including in Worcester, we’ve received plaudits from our members who are using the Journey Cards and reporting safer and more pleasant experiences on First Bus services.”
The relaunch coincides with National Customer Service Week (#NCSW16), which runs from Monday to Friday, 7 October.