Using International Day of Disabled People as a focus, tutors from award winning workplace training and consultancy company HearFirst (DAA member) delivered bite sized disability awareness training sessions to Visitor Services Teams and Casual Staff at both the Whitworth Art Gallery and Manchester Museum.
The interactive sessions included Disability Etiquette and Mental Health Awareness. The aim of the training was to increase awareness and understanding of the topics which supports staff in giving each visitor a memorable and positive visitor experience.
34 people attended the sessions and feedback was positive with 100% of participants enjoying the training. One participant summed up their learning on the Disability Etiquette session and said, ‘I now know I need to be confident around disabled people and its OK to ask them what they need.’ Another participant could see clear organisational benefits to the bite sized mental health training session and commented. ‘This training will help us have better relationships with staff and visitors. Happier working environment which means reduced stress and time off.’
All HearFirst sessions are delivered with tutors who have disabilities themselves. These sessions were delivered by Graham Helm (pictured above) who is fully blind.
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